Last Updated: January 2025

At Threaderia, we believe the journey from our atelier to your doorstep should be as smooth as your first mile in a new pair of canvas shoes, running shoes, or sneakers. This Shipping Policy & Tax page explains how 温州市鹿城区王政贸易经营部 (“Threaderia,” “we,” “us,” or “our”) processes, ships, and delivers orders placed on threaderia.com to customers in the United States. It also outlines how shipping costs and applicable taxes are handled at checkout. By placing an order with us, you agree to the terms described below.

1. Where We Ship

Threaderia currently ships physical footwear — canvas shoes, running shoes, and sneakers — exclusively to addresses within the United States, including all 50 states and U.S. territories where standard carrier service is available. We do not currently ship to international destinations, P.O. boxes outside the contiguous U.S., or freight-forwarding addresses. Orders requesting delivery outside the United States will be canceled and refunded in full.

Please ensure your shipping address is complete and accurate at checkout. We are unable to redirect packages once they have been handed to the carrier, and address errors may result in delivery delays or failed delivery.

2. Shipping Costs

Free shipping for all orders. Every order shipped within the United States qualifies for $0.00 standard shipping — no minimum purchase, no hidden surcharges, and no restocking fees. The shipping cost displayed at checkout will always reflect this free standard rate.

3. Order Handling Time

Once your order is placed and payment is confirmed, our team begins processing it immediately. Our standard handling time is 2–3 business days (Monday through Friday, excluding U.S. federal holidays). During this window, we verify your order, inspect your footwear for quality, and pack it securely in recycled cardboard shoeboxes designed to protect your shoes in transit.

Orders placed on weekends or federal holidays will begin processing on the next business day. If you need to change or cancel your order, please do so within 12 hours of placing it — or before it enters the 2–3 business day handling and packing queue — by emailing [email protected]. For full details, see our Order Changes and Cancellations page.

4. Delivery Time

After handling, your order is handed to our carrier for delivery. Our standard delivery time is 6–9 business days. Combined with handling, the total estimated arrival is 8–12 business days from the date your order is placed.

These estimates are provided in good faith but are not guaranteed. Carrier delays, severe weather, peak holiday volume, or incorrect addresses may extend delivery times. Once your order ships, you will receive a tracking number by email so you can follow your footwear every step of the way.

5. Order Tracking

When your order leaves our facility, we send a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page. Please allow up to 24–48 hours for tracking information to update after you receive the confirmation. If your tracking has not updated within 5 business days of shipment, contact us at [email protected] and we will investigate promptly.

6. Lost, Damaged, or Delayed Shipments

If your package is marked as delivered but you cannot locate it, please check with neighbors and your local carrier office first. If your footwear arrives damaged or defective, or if your package is lost in transit, contact us at [email protected] within 30 days of the delivery date. We will work with you to arrange a replacement or refund in accordance with our Refund and Returns Policy.

7. Returns and Return Shipping

We offer 30 days returns from the delivery date on all canvas shoes, running shoes, and sneakers. To begin a return, email [email protected] with your order number to request an RMA (Return Merchandise Authorization) number and a return label. Please do not mail footwear back before receiving an RMA and verified return warehouse instructions from our team — unauthorized returns may be refused or delayed. Once your returned item is inspected, refunds are processed within 3 days. For complete details, please review our Refund and Returns Policy.

8. Sales Tax

Threaderia collects applicable sales tax on orders shipped to U.S. addresses where we are required to do so by state and local law. The exact tax amount is calculated at checkout based on your shipping address and the tax rules of your jurisdiction, and it is displayed clearly before you complete your purchase. All prices on threaderia.com are listed in U.S. dollars (USD). We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. For more information, visit our Payment Methods page.

9. Business Identity and Contact

Threaderia is operated by 温州市鹿城区王政贸易经营部, which is headquartered and registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号. We operate exclusively online at threaderia.com; our registered address is not a retail showroom open to walk-in shoppers. For any shipping, tax, or order-related question, please contact us:

• Email: [email protected]
• Phone: +86 137 7775 2158
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)

For additional information, please see our FAQs, Contact Us, Terms and Conditions, and Privacy Policy pages. We may update this Shipping Policy & Tax page from time to time; the “Last Updated” date above reflects the most recent revision.