Last Updated: January 2025

Threaderia (“we,” “us,” “our,” or “the Company”) is operated by 温州市鹿城区王政贸易经营部, headquartered and registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号. We operate the e-commerce website located at https://threaderia.com (the “Site”), where we sell canvas shoes, running shoes, and sneakers to customers in the United States. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights and choices available to you. By browsing the Site or placing an order, you consent to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information received from trusted third parties such as payment processors.

Information You Provide to Us

• Order and contact details: your name, shipping address, billing address, email address, and phone number when you place an order for canvas shoes, running shoes, or sneakers.
• Payment information: we accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All prices are in USD. Card numbers are processed by our PCI-DSS-compliant payment providers; we do not store full card numbers on our servers.
• Communications: the content of emails, order-change requests, return requests, and support inquiries you send to [email protected].
• Reviews and feedback: any product reviews, sizing feedback, or comments you submit, which are governed by our Review Policy and Community Standards.

Information Collected Automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring URLs, and timestamps, collected through cookies and similar technologies.
• Cookie data: strictly necessary, functional, analytics, and marketing cookies. For details and controls, see our Cookies Policy.

2. How We Use Your Information

We use personal information to:

1. Process and fulfill orders, including free shipping for all orders, 2-3 business days handling, and 6-9 business days delivery to United States addresses.
2. Send order confirmations, shipping and tracking updates, and delivery notifications.
3. Handle order changes and cancellations requested within 12 hours of placing an order (or before the order enters the 2-3 business days handling and packing queue).
4. Administer 30 days returns and 3 days processing refund after returned item inspection, as described in our Refund and Returns Policy.
5. Respond to customer support inquiries during our support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).
6. Detect and prevent fraud, secure our checkout, and comply with legal obligations.
7. Improve our Site, product catalog, and sizing guidance, and—where permitted—send marketing communications you may opt out of at any time.

3. Sharing of Personal Information

We do not sell your personal information for money. We share information only with service providers who help us operate the store, including:

• Payment processors (Visa, Mastercard, American Express, Discover, PayPal, and Stripe) to authorize and settle payments.
• Shipping and logistics carriers to deliver your footwear and provide tracking.
• Email, analytics, and hosting providers that support order notifications and Site performance.
• Legal authorities where required by law or to protect our rights, customers, or the public.

Service providers are contractually required to protect your information and use it only for the services they perform for us. For information about opting out of any sharing that may qualify as a “sale” under applicable law, see our Do Not Sell My Personal Information page.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember preferences, measure Site performance, and support marketing. You can manage cookies through your browser settings and our cookie controls. Blocking strictly necessary cookies may prevent checkout from functioning. Full details are available in our Cookies Policy.

5. Data Retention

We retain order records, including shipping and transaction details, for as long as needed to fulfill orders, process returns and refunds, resolve disputes, and meet tax and accounting obligations. Support emails sent to [email protected] are retained only as long as necessary to resolve your request, unless a longer period is required by law.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Know what personal information we collect, use, and disclose.
• Access a copy of your personal information.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information and targeted advertising.
• Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, email [email protected] with the subject line “Privacy Rights Request”. We may need to verify your identity before acting on your request and will respond within the timeframe required by applicable law.

7. Children’s Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact [email protected] with the subject line “Child Privacy Request” and we will delete it.

8. Data Security

We use encryption, access controls, and secure payment processing to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a secure network when placing orders.

9. International Transfers

We are headquartered in China and serve customers in the United States. Your information may be processed in countries other than your own. We take steps to ensure transfers are protected by appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes means you accept the updated policy.

11. Contact Us

For privacy questions, requests, or concerns, contact us:

• Company: 温州市鹿城区王政贸易经营部
• Registered Address: 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号
• Email: [email protected] (subject line: “Privacy Inquiry”)
• Phone: +86 137 7775 2158
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)

We operate online at threaderia.com. Our registered address is not a walk-in retail showroom; please contact us by email before sending any correspondence or returns. For return instructions, email [email protected] with the subject line “Return Request” to receive an RMA return label and verified return warehouse instructions before mailing back footwear.

For related information, please review our Terms and Conditions, Shipping Policy, Refund and Returns Policy, Payment Methods, Order Changes and Cancellations, Accessibility Statement, Sustainability, FAQs, About Us, and Contact Us pages.