Refund & Returns Policy
Last Updated: January 2025
At Threaderia, we want every pair of canvas shoes, running shoes, and sneakers to feel right from the first step. If a fit, size, or style isn’t what you expected, this Refund and Returns Policy explains exactly how to return your footwear, how refunds are processed, and what you can expect at each stage. Threaderia is operated by 温州市鹿城区王政贸易经营部, registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号, and we sell exclusively online at threaderia.com to customers in the United States.
1. Return Window
You may request a return within 30 days from the delivery date shown on your carrier tracking record. The 30-day window applies to all eligible footwear orders shipped to United States addresses. Requests submitted after the 30-day window has closed cannot be accepted, so please inspect your order promptly upon arrival.
2. Eligibility Requirements
To qualify for a return and refund, footwear must meet the following conditions:
- Items must be unworn, unwashed, and in original condition, with no scuffs, dirt, odors, or signs of outdoor use.
- Footwear must be returned in its original shoebox and packaging, including any care guidance inserts. Please do not tape labels directly onto the shoebox; place the box inside a protective outer carton.
- All original tags, laces, and accessories must be included.
- A valid order number and proof of purchase are required.
We recommend trying shoes on indoors on a clean surface to confirm fit before wearing them outdoors. Shoes that show signs of outdoor wear, running mileage, or damage caused after delivery are not eligible for a refund.
3. Non-Returnable and Final Sale Items
The following are not eligible for return or refund:
- Footwear marked as final sale or clearance at the time of purchase.
- Items returned without prior authorization or an RMA number.
- Products damaged by misuse, improper care, or unauthorized alterations.
- Gift cards and digital products.
4. How to Start a Return
- Email [email protected] with the subject line “Return Request – [Your Order Number]”.
- Include your order number, the item(s) you wish to return, the reason for the return, and photos of the footwear and packaging if relevant.
- Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with verified return warehouse instructions and a return label where applicable.
- Pack the footwear securely and ship it to the address provided in your RMA instructions.
Important: Please do not mail footwear back before receiving your RMA number and verified return warehouse instructions. Returns sent without authorization may be refused or delayed. If you are unsure where to send your return, contact us first at [email protected].
5. Return Shipping Costs
If the return is due to our error (for example, you received the wrong item, a defective product, or an item damaged in transit), Threaderia will provide return shipping instructions at no cost to you. For all other returns, such as a change of mind or a sizing preference, the customer is responsible for return shipping costs. Original shipping charges are free on all orders, so no shipping fees will be deducted from your refund.
6. Refund Processing Time
Once your returned footwear arrives at our verified return warehouse, our team inspects it to confirm it meets the eligibility requirements above. After a successful inspection, we process your refund within 3 days. Refunds are issued to the original payment method used at checkout (Visa, Mastercard, American Express, Discover, PayPal, or Stripe). Depending on your bank or card issuer, it may take additional business days for the refund to appear on your statement. All prices and refunds are processed in USD.
7. Exchanges
If you need a different size or color, the fastest path is to request a return for the original item and place a new order for the replacement. This ensures your preferred size is reserved while your refund is processed. Contact us at [email protected] and we will guide you through the process.
8. Defective or Incorrect Items
If your canvas shoes, running shoes, or sneakers arrive defective, damaged, or incorrect, please contact us within 30 days of delivery with your order number and clear photos. We will arrange a replacement or a full refund, including any applicable return shipping costs, at no expense to you.
9. Order Cancellations and Changes
You may cancel or change your order within 12 hours of placing it, or before it enters our 2-3 business day handling and packing queue, by emailing [email protected]. Once an order has shipped, it can no longer be cancelled, but you may still request a return under this policy. For more details, see our Order Changes and Cancellations page.
10. Summary of Key Timelines
| Stage | Timeline |
|---|---|
| Return request window | 30 days from delivery date |
| Order cancellation / change window | Within 12 hours of order placement |
| Refund processing after inspection | 3 days |
| Standard shipping cost | Free ($0.00) on all US orders |
11. Contact Us
For any questions about returns, refunds, or your order, please reach out to our customer support team:
- Email: [email protected]
- Phone: +86 137 7775 2158
- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)
- Registered Address: 温州市鹿城区王政贸易经营部, 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号
温州市鹿城区王政贸易经营部 is headquartered at the registered address above and operates online at threaderia.com. We do not operate a walk-in retail showroom, so please contact us by email before sending any footwear back.
For related information, please review our Shipping Policy, Payment Methods, FAQs, Terms and Conditions, and Privacy Policy. You can also learn more about us or contact us directly.