Last updated: January 2025

Threaderia is committed to ensuring digital accessibility for all visitors, including people with disabilities. This Accessibility Statement explains the measures we take to make threaderia.com usable by everyone, the standards we aim to meet, and how you can reach us if you encounter a barrier while shopping for our canvas shoes, running shoes, and sneakers.

Threaderia is operated by 温州市鹿城区王政贸易经营部, which is headquartered and registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号 and operates online at threaderia.com. We serve customers throughout the United States and are dedicated to providing an inclusive online shopping experience for every runner, walker, and everyday explorer.

Our Accessibility Commitment

We believe that durable comfort and confident style should be available to everyone. Just as our Dual-Terrain Horizon Index footwear is engineered for a wide range of bodies and movement patterns, our website is designed to reduce barriers and support assistive technologies. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the widely recognized international standard for web accessibility, and we work toward alignment with the accessibility expectations reflected in the Americans with Disabilities Act (ADA) for commercial websites serving United States customers.

Measures We Take

To support accessible browsing and purchasing, Threaderia takes the following measures:

• Semantic structure: We use clear headings, landmarks, and logical reading order so screen readers and keyboard users can navigate product categories such as canvas shoes, running shoes, and sneakers efficiently.
• Keyboard navigation: Core functions — browsing the catalog, selecting sizes, adding items to the cart, and completing checkout — are designed to be operable without a mouse.
• Text alternatives: Product images, including footwear photography and color swatches, are provided with descriptive alternative text where applicable.
• Color and contrast: Our light-mode palette (page background #F8FAFC, headings #0F172A, body text #243248, and primary buttons #1E3A8A) is selected to maintain readable contrast between text and backgrounds.
• Resizable text: Content is designed to remain usable when text is enlarged or when browser zoom is applied.
• Consistent navigation: Menus, footers, and checkout controls follow a consistent structure across pages to reduce confusion.
• Clear language: We write our policies — including our Shipping Policy, Refund and Returns Policy, and FAQs — in plain, approachable English.

Ongoing Efforts

Accessibility is an ongoing process, not a one-time project. We periodically review our website, test key user journeys such as product discovery and checkout, and refine our design and content as we identify opportunities for improvement. We also consider accessibility when introducing new features, updating product pages, and publishing policy content.

Known Limitations

Despite our efforts, some areas of the website may not yet fully conform to WCAG 2.1 Level AA. Third-party tools and embedded services — such as payment processing through Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout — are controlled by their respective providers, and we cannot guarantee their accessibility. If you encounter a barrier, please let us know so we can assist you directly and work toward a fix.

Requesting Assistance or Alternative Access

If you have difficulty using any part of threaderia.com, or if you need information about our canvas shoes, running shoes, or sneakers in an alternative format, we are happy to help. You may contact us to:

• Receive product details, sizing guidance, or policy information by email;
• Place an order with personalized assistance;
• Report an accessibility barrier on a specific page; or
• Request reasonable accommodations related to browsing or purchasing.

Please email [email protected] with the subject line “Accessibility Request” so your message is routed promptly. Include the page URL, a description of the issue, and the assistive technology or browser you are using, if applicable. Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You may also reach us by phone at +86 137 7775 2158.

We aim to respond to accessibility requests within a reasonable timeframe and will work with you to provide the information or assistance you need.

Returns and Accessibility Accommodations

If an accessibility barrier affected your ability to review our Refund and Returns Policy or complete a return within the 30-day window from delivery, please contact us so we can review your situation. To return footwear, do not mail items to our registered address without instructions. Instead, email [email protected] with the subject line “Return Request” to obtain an RMA return label and verified return warehouse instructions before shipping any footwear back. Refunds are processed within 3 days after the returned item is inspected.

Related Policies

For more information about how we operate, please review our Privacy Policy, Terms and Conditions, Cookies Policy, Payment Methods, Order Changes and Cancellations, Review Policy, Community Standards, Sustainability, Do Not Sell My Personal Information, About Us, and Contact Us pages.

Feedback and Formal Complaints

We welcome your feedback on the accessibility of threaderia.com. If you are not satisfied with our response to an accessibility concern, please email [email protected] with the subject line “Accessibility Complaint” and describe the issue in detail. We take all accessibility feedback seriously and will review each complaint as part of our continuous improvement process.

Thank you for choosing Threaderia. We are committed to making every step of your journey — online and on the ground — as comfortable and accessible as possible.