Order Changes & Cancellations

CUSTOMER DOCUMENTATION

Order Changes & Cancellations

At Threaderia, we know that plans shift — a size needs adjusting, an address needs correcting, or a colorway suddenly doesn’t feel right. This page explains exactly how to change or cancel an order placed on threaderia.com, what our time windows are, and what happens after your order enters our packing queue. Threaderia is operated by 温州市鹿城区王政贸易经营部, registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号, and we sell exclusively online to customers in the United States. We do not operate a walk-in retail showroom at our registered address, so all order changes and cancellations are handled by email and through our online support channels.

Your 12-Hour Change and Cancellation Window

You may request a change or cancellation within 12 hours of placing your order, or before the order enters our 2–3 business day handling and packing queue — whichever comes first. Because our fulfillment team begins processing quickly to keep our 6–9 business day delivery promise on track, the earlier you contact us, the better your chances of catching the order before it is packed.

To submit a request, email [email protected] with the subject line “Order Change Request – [Your Order Number]” or “Order Cancellation – [Your Order Number]”. Please include:

  • Your order number (from your confirmation email)
  • The full name and email address used at checkout
  • The specific change requested (size, colorway, quantity, shipping address, or full cancellation)
  • Confirmation of the item(s) affected — canvas shoes, running shoes, or sneakers

We acknowledge requests during our support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). Requests received outside these hours are reviewed on the next business day. A request is not confirmed until you receive a written confirmation from our team at [email protected].

What Can Be Changed

Within the eligible window, we can typically accommodate the following changes, subject to stock availability:

Change Type Availability Notes
Size or width adjustment Before packing Subject to inventory of the requested size
Colorway or style swap Before packing Price differences, if any, are charged or refunded
Quantity adjustment Before packing Additional units billed at checkout price
Shipping address correction Before dispatch Must be a valid United States address
Full cancellation Within 12 hours / before packing Refunded to original payment method

Once an order has been packed or handed to our carrier, it can no longer be changed or cancelled. At that point, you may still use our Refund and Returns Policy, which offers 30 days returns from the delivery date and 3 days processing refund after inspection.

Cancellations and Refunds

If your cancellation is confirmed before packing, we will cancel the order and issue a refund to your original payment method. Threaderia accepts Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout, and all prices are in USD. Refund timing depends on your bank or payment provider; approved cancellations are submitted promptly, and our standard refund processing is 3 days after confirmation. Shipping is free for all orders, so there is no shipping charge to deduct on a cancelled order.

If your order has already shipped, a cancellation is no longer possible, but you may request a return within 30 days of delivery. To do so, email [email protected] with the subject line “Return Request – [Your Order Number]” to obtain an RMA return label and verified return warehouse instructions before mailing any footwear back. Please do not ship items to our registered address without written instructions from our team.

Failed, Duplicate, or Incorrect Orders

If you believe you were charged twice, received an incorrect item, or your order shows an error, contact us immediately at [email protected] with the subject line “Order Issue – [Your Order Number]”. We will investigate and correct genuine errors at no cost to you. For payment questions, see our Payment Methods page.

Related Policies and Help

For accessibility-related requests, privacy inquiries, DMCA notices, or review questions, please email [email protected] with a clear subject line (for example, “Accessibility Request,” “Privacy Request,” “DMCA Notice,” or “Review Inquiry”) so your message reaches the right team. You can also call +86 137 7775 2158 during support hours. Threaderia is headquartered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号 and operates online at threaderia.com. We’re here to help you keep every step comfortable.