Review Policy

CUSTOMER DOCUMENTATION

Review Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

At Threaderia, operated by 温州市鹿城区王政贸易经营部, we believe honest customer feedback is the foundation of durable craft and transparent service. This Review Policy explains how reviews, ratings, photos, and related content (“Reviews”) are collected, moderated, published, and used on threaderia.com for our canvas shoes, running shoes, and sneakers. By submitting a Review, you agree to this policy, our Terms and Conditions, and our Community Standards.

1. Who May Submit a Review

We welcome Reviews from customers who have purchased and received footwear from Threaderia. To protect the integrity of our feedback system, we may verify a Review against an order record before publishing it. You do not need to create an account to submit a Review, but we may ask for your order number and the email address used at checkout so we can confirm a genuine purchase. Reviews are intended for product experience—fit, comfort, durability, cushioning, and styling—not for customer-service disputes, which should be directed to our support team.

2. How to Submit a Review

You may submit a Review through the review form on the relevant product page or by emailing [email protected] with the subject line “Product Review – [Your Order Number]”. Please include the product name (for example, a canvas shoe, running shoe, or sneaker model), your rating out of five stars, and your comments. Photos are welcome but optional. By submitting a Review, you grant Threaderia a non-exclusive, royalty-free, worldwide license to display, reproduce, and adapt your Review on our website and marketing channels.

3. What We Publish and What We Remove

We publish both positive and negative Reviews. A low rating is never a reason for removal. However, we may decline to publish or may remove Reviews that violate this policy, including content that:

  • Contains hate speech, harassment, threats, or discriminatory language;
  • Includes personal information about any individual, such as full names, addresses, or phone numbers;
  • Promotes unrelated products, spam, or competitor links;
  • Contains obscene, defamatory, or unlawful material;
  • Is fraudulent, incentivized without disclosure, or submitted by someone who did not purchase the product;
  • Infringes intellectual property, including copied photos or text.

We do not edit the substance of a Review. We may correct obvious typographical errors or remove content that violates the rules above, and we will note when a Review has been verified as a confirmed purchase.

4. Incentives and Authenticity

Threaderia does not buy, sell, or trade positive Reviews. If we ever offer a discount or entry into a promotion in exchange for feedback, we will disclose that incentive clearly on the review form and in the published Review. We never condition a refund, replacement, or warranty service on a customer leaving a positive Review. Reviews are never altered to appear more favorable.

5. Moderation Timeline

Reviews are typically moderated within 2–3 business days, Monday through Friday, excluding US federal holidays. Reviews that require purchase verification may take slightly longer. If a Review is declined, we will make reasonable efforts to notify you by email at the address you provided.

6. How We Use Reviews

Published Reviews may appear on product pages, category pages, and in aggregated star ratings. We use Review content to improve fit guidance, product descriptions, and future designs. We do not sell Review content to third parties. Review data is handled in accordance with our Privacy Policy and Cookies Policy.

7. Your Rights and Removal Requests

You may request that we remove a Review you submitted by emailing [email protected] with the subject line “Review Removal Request” and identifying the Review. We will honor reasonable removal requests, though we may retain records as required by law. California residents may exercise rights under the CCPA as described in our Do Not Sell My Personal Information page.

8. Accessibility

We are committed to making our review tools usable for everyone. If you need an alternative way to submit feedback, contact us using the details below. See our Accessibility Statement for more information.

9. Contact Us

Threaderia is operated by 温州市鹿城区王政贸易经营部, registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号, and we operate online at threaderia.com. We do not operate a walk-in retail showroom at this address. For all Review questions, email [email protected] or call +86 137 7775 2158 during support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You may also visit our Contact Us and FAQs pages.

10. Related Policies

Threaderia reserves the right to update this Review Policy at any time. Material changes will be posted on this page with a revised effective date.