Community Standards
Threaderia is operated by 温州市鹿城区王政贸易经营部, a footwear retailer headquartered and registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号. We sell canvas shoes, running shoes, and sneakers to customers across the United States exclusively through our online store at threaderia.com. We do not operate a walk-in retail showroom at our registered address, and all orders, support requests, and returns are handled online or by email.
These Community Standards describe the conduct we expect from everyone who interacts with Threaderia — shoppers, reviewers, newsletter subscribers, and anyone who contacts our team. They exist to keep our store honest, safe, and useful for the runners, commuters, and everyday walkers we serve. By using threaderia.com, you agree to follow these standards in addition to our Terms and Conditions.
Our Shared Principles
Threaderia was built on durable craft, all-terrain versatility, transparent service, and a risk-free trial. We ask our community to reflect the same values:
- Be honest. Share genuine experiences with our canvas shoes, running shoes, and sneakers. Do not post reviews for products you have not purchased or received.
- Be respectful. Disagreement is welcome; harassment, hate speech, threats, and discriminatory language are not.
- Be accurate. Do not misrepresent shipping times, return outcomes, pricing, or product materials — including our free shipping for all orders, 2-3 business days handling, 6-9 business days delivery, 30 days returns, and 3 days processing refund.
- Be lawful. Do not use our store or communications to violate any applicable law, infringe intellectual property, or attempt fraud.
Product Reviews and User Content
We welcome reviews and feedback on fit, comfort, durability, and styling. All submitted content must comply with our Review Policy. In particular:
- Reviews must reflect a real purchase or genuine experience with the product.
- Incentivized reviews must be disclosed, and we do not publish reviews in exchange for payment.
- We may remove content that is false, misleading, defamatory, obscene, off-topic, or that contains personal information about others.
- We do not edit the substance of genuine reviews; we may remove content that violates these standards.
Prohibited Conduct
The following conduct is not permitted on threaderia.com or in communications with our team:
- Submitting fraudulent orders, chargebacks, or false return claims.
- Impersonating Threaderia, 温州市鹿城区王政贸易经营部, or any of our representatives.
- Scraping, harvesting, or misusing customer data or site content.
- Uploading malware, attempting unauthorized access, or interfering with site security.
- Posting spam, unsolicited advertising, or misleading links.
- Harassing our support team or other customers.
Ordering, Shipping, and Returns Conduct
To keep service transparent, please follow these expectations:
| Topic | Standard |
|---|---|
| Order changes or cancellation | Request within 12 hours of placing the order, or before it enters the 2-3 business days handling queue, by emailing [email protected]. See Order Changes and Cancellations. |
| Shipping | Free shipping for all orders; handling in 2-3 business days (Monday–Friday, excluding US federal holidays); delivery in 6-9 business days. See Shipping Policy. |
| Returns | 30 days returns from the delivery date; 3 days processing refund after inspection. Email [email protected] for an RMA return label and verified return warehouse instructions before mailing footwear back. See Refund and Returns Policy. |
| Payment | Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout; all prices in USD. See Payment Methods. |
Privacy and Data Respect
We respect your personal information and expect community members to respect the privacy of others. Do not post another person’s address, phone number, order details, or other private information. Our handling of personal data is described in our Privacy Policy and Cookies Policy. California residents may review their choices at Do Not Sell My Personal Information.
Accessibility and Inclusion
We are committed to an inclusive shopping experience. If you encounter an accessibility barrier on threaderia.com, please email [email protected] with the subject line “Accessibility Request” so we can assist. Details are available in our Accessibility Statement.
Intellectual Property
All Threaderia branding, product photography, copy, and the Dual-Terrain Horizon Index concept are owned by or licensed to 温州市鹿城区王政贸易经营部. Do not reproduce our content for commercial use without written permission. If you believe content on our site infringes your rights, email [email protected] with the subject line “DMCA Notice” and include the information required by our Terms and Conditions.
Reporting Violations and Enforcement
If you believe someone has violated these standards, contact us at [email protected] with the subject line “Community Standards Report” and include relevant details. We review reports promptly and may remove content, cancel fraudulent orders, restrict access, or take other appropriate action. Enforcement decisions are made at our discretion and in line with applicable law.
Contact Us
Questions about these Community Standards can be directed to:
- Company: 温州市鹿城区王政贸易经营部
- Registered address: 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号
- Email: [email protected]
- Phone: +86 137 7775 2158
- Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)
For more information, please visit our About Us, Contact Us, FAQs, and Sustainability pages. We may update these Community Standards from time to time; the version posted on threaderia.com is the current version.