Welcome to the Threaderia FAQ hub. Threaderia is the online footwear atelier operated by 温州市鹿城区王政贸易经营部, headquartered and registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号, and selling exclusively online at threaderia.com. We craft canvas shoes, running shoes, and sneakers for runners, commuters, and everyday walkers across the United States. Below you will find clear, detailed answers about ordering, sizing, shipping, returns, payments, and privacy. If your question is not covered here, our team is one email away at [email protected].

Ordering & Product Questions

What products does Threaderia sell?

Threaderia sells physical footwear only: canvas shoes (breathable everyday low-tops and slip-ons), running shoes (cushioned road and multi-surface trainers), and sneakers (versatile court-inspired and lifestyle silhouettes). Every pair is engineered under our Dual-Terrain Horizon Index, a construction standard combining dual-density responsive rebound midsoles with breathable natural canvas and engineered mesh uppers. We also offer replacement insoles, organic cotton laces, and weatherproofing care kits as accessories.

How do I choose the right size?

Each product page includes a detailed size chart with US men’s and women’s conversions, foot length in centimeters, and fit notes. We recommend measuring your foot in the late afternoon (feet swell slightly during the day) and comparing that measurement to the chart. If you are between sizes or plan to wear thick socks, size up. If a fit is not right, our 30-day return policy lets you exchange or return with no restocking fees.

Can I change or cancel my order?

Yes, within 12 hours of placing the order, or before your order enters our 2–3 business day handling and packing queue. Email [email protected] with your order number and the change you need. Once an order has been packed or shipped, it can no longer be modified, but you may still use our return process after delivery. Full details are on our Order Changes and Cancellations page.

Shipping & Delivery

How much does shipping cost?

Shipping is free for all orders — $0.00 standard shipping on every US order, with no minimum purchase. See our Shipping Policy for full details.

How long will my order take to arrive?

You will receive a tracking number by email once your order ships. If tracking has not updated within 3 business days of shipment, contact us at [email protected] and we will investigate with the carrier.

Returns & Refunds

What is your return window?

You may return footwear within 30 days of the delivery date. Shoes must be unworn outdoors, in original condition, and in the original shoebox. Try them on indoors first — that is what our risk-free trial is for.

How do I start a return?

Email [email protected] with the subject line “Return Request – [Your Order Number]”. Our team will confirm eligibility and issue an RMA number along with verified return warehouse instructions. Please do not mail footwear back before receiving an RMA and return address — unauthorized returns cannot be processed. Note that 温州市鹿城区王政贸易经营部 is a registered business address, not a walk-in retail location, so returns must follow the instructions we provide.

When will I receive my refund?

After your returned item is inspected, refunds are processed within 3 days to your original payment method. Bank posting times may add a few business days. There are no restocking fees. See the Refund and Returns Policy for complete terms.

Payments & Security

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All prices are listed in USD. Visit our Payment Methods page for details on encryption and fraud protection.

Privacy, Accessibility & Reviews

How is my personal information handled?

We collect only the information needed to fulfill your order and improve your experience. Read our Privacy Policy and Cookies Policy. California residents may exercise rights under the Do Not Sell My Personal Information page. For any privacy request, email [email protected] with the subject line “Privacy Request”.

Is threaderia.com accessible?

We are committed to WCAG-aligned accessibility. If you encounter a barrier, email [email protected] with the subject line “Accessibility Feedback” and we will respond promptly. See our Accessibility Statement.

How do I submit a product review?

We welcome honest reviews from verified purchasers. Please read our Review Policy first. To request removal of a review or report a concern, email [email protected] with the subject line “Review Inquiry”.

Still Have Questions?

Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). Reach us at [email protected] or by phone at +86 137 7775 2158. You can also visit our Contact Us page, review our Terms and Conditions, learn about our sustainability commitments, or read our Community Standards. For everything else, start at /faqs.