Thank you for choosing Threaderia. We are a footwear atelier built for runners, walkers, and everyday explorers across the United States, and we believe that great service is part of every great pair of shoes. Whether you have a question about sizing a pair of canvas shoes, need help tracking a running shoe order, or want to start a return on a sneaker that did not fit the way you hoped, our team is ready to help. This page explains exactly how to reach us, what to expect when you do, and where to find fast answers to the questions we hear most often.

How to Reach Threaderia

Threaderia is operated by 温州市鹿城区王政贸易经营部, which is headquartered and registered at 浙江省温州市鹿城区藤桥镇南街183号5号楼105至84号. We operate exclusively online at threaderia.com and serve customers throughout the United States. Please note that our registered address is an administrative and fulfillment location, not a retail showroom, and it is not open to walk-in shoppers. All customer care is handled through the channels below.

Email is the fastest and most reliable way to reach us, and it creates a written record of your request that helps us resolve it accurately. We aim to respond to every message within one business day. When you write in, please include your order number, the email address used at checkout, and a short description of your question so we can help you on the first reply.

Use These Subject Lines for Faster Service

To route your request to the right team member, please use one of the following subject lines when emailing [email protected]:

• Order Status — for tracking and delivery questions
• Return Request (RMA) — to start a return within 30 days of delivery
• Refund Follow-Up — for questions about a refund in process
• Order Change or Cancellation — to modify or cancel within 12 hours of ordering
• Sizing & Fit Help — for guidance on canvas shoes, running shoes, or sneakers
• Privacy Request — for access, correction, or deletion of personal information
• Accessibility Request — to request assistance or report an accessibility barrier
• Review Request — for questions about customer reviews
• DMCA Notice — for copyright concerns

Shipping, Delivery, and Order Timing

We offer free shipping for all orders to every United States address — standard shipping is $0.00, with no minimum purchase. Orders are handled in 2-3 business days (Monday–Friday, excluding US federal holidays), and delivery takes 6-9 business days, for a total estimated arrival of 8–12 business days from the moment you place your order. If you need to change or cancel an order, you may do so within 12 hours of placing it, or before it enters our handling and packing queue, by emailing [email protected]. Full details are available on our Shipping Policy and Order Changes and Cancellations pages.

Returns and Refunds

We accept returns within 30 days of the delivery date, and refunds are processed within 3 days after the returned item is inspected. Before mailing any footwear back, please email [email protected] with the subject line Return Request (RMA) to receive an RMA number and verified return warehouse instructions. Do not ship shoes to our registered address, as that location does not process returns. For complete eligibility rules, please read our Refund and Returns Policy.

Payment and Security

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All prices are listed in USD. For questions about billing or payment security, visit our Payment Methods page.

Quick Answers and Helpful Resources

• Browse our story and craft standards on the About Us page.
• Find sizing, care, and ordering answers on our FAQs page.
• Read how we handle your data in our Privacy Policy and Cookies Policy.
• Review our Terms and Conditions and Community Standards.
• Learn about our Sustainability commitments and packaging choices.
• Read our Review Policy and Accessibility Statement.
• California residents may visit Do Not Sell My Personal Information.

Accessibility and Language Support

We are committed to making threaderia.com usable for everyone. If you encounter an accessibility barrier or need help completing an order, please email [email protected] with the subject line Accessibility Request, and our team will assist you directly.

We Are Here to Help

Every pair of Threaderia canvas shoes, running shoes, and sneakers is backed by transparent service: free shipping for all orders, clear handling and delivery timelines, 30 days returns, and 3 days processing refund. If anything about your order is unclear, reach out to [email protected] or call +86 137 7775 2158 during support hours. We look forward to helping you find your next favorite pair.